Attention to our patients and referring doctors

DEAR RESPECTED COLLEAGUES AND PATIENTS:

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively.  This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province.  Others have been provided by vendors likely Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination

Our Clinic Now Provides Virtual Appointments

Please Contact the Clinic by: Phone: (647) 954-1030  Fax: (647) 954-1073  Email: admin@actionrecovery.ca

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure.  There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communication tools. To help us keep your information safe and secure, you can:

  • Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (ie. not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection. For example using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

PATIENT and OPERATIONAL CHANGES UPDATE:

 

We would like to provide you with an important update regarding Dr. Mittoo and Dr. Kovac’s practice and our clinics’ CoVID19 strategy. We have and will continue to pre-screen our patients for COVID19, but we have made significant changes to how our clinics will be running effective March 17, 2020.

 

To provide optimal health care and prevent the spread of COVID19 in the community and among our patients who are immunocompromised while considering our front health care workers, effective March 17, 2020 the following operational changes will take effect:

 

  1. Please note that appointments will not be occurring in the clinic unless it is a medical urgency or requiring a physical examination and must be approved by Dr. Mittoo or Dr. Kovacs, respectively.
  2. We will convert as many scheduled appointments as possible to virtual encounters using telemedicine or telephone, honoring the pre-scheduled time/dates wherever possible. When you get your reminder call, please confirm which option you prefer telemedicine or telephone. We will do our best to accommodate.
  3. If you have an appointment booked for this upcoming week, a staff member will contact you in advance and will advise how to best proceed with carrying out the appointment.
  4. If you are required or need urgently (eg. injection, flare) to be seen on-site, bookings will only be done through email or phone call and will be triaged and screened appropriately before being booked for on-site appointment during operating hours (9AM – 4PM weekdays).
  5. Please do not come to the clinic without a prior appointment.
  6. All patients that need to physically come into clinic will be screened twice: once by a physician during a virtual visit prior to an in-person appointment being confirmed, then a second time by a staff at the door before entering the clinic.
  7. Patients who need to be seen in person AND who pass the screen will be welcome to come to clinic for a scheduled daytime appointment.

 

 

If you have any questions or concerns, please contact us. We will do our very best to have a doctor get back to you by phone or telemedicine to address your concerns. The best way to contact us is by sending an email at admin@actionrecovery.ca or by phone at 647-954-1030.Include the following information in your email:

  1. your full name
  2. the telephone number at which you can be reached and alternative telephone or email contact for urgent matters [given day to day changes as it relates to COVID19]
  3. do not email any personal health related information other than your name and contact info unless by secure system (see virtual care procedures on our website).

A physician will call you back. Please understand that although our doctors will try to be as timely as possible returning calls, it might take up to 2 business days to get back to you. For emergencies, call 911.

If you are concerned about using video or audio tolls for virtual care, you can contact our office to discuss other arrangements.

 

By providing your information, you agree to let us collect, use, disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used (identify all that apply): email, videoconferencing (including Skype, Facetime, etc.), text messaging (including instant messaging), website/portal.