PATIENT and OPERATIONAL CHANGES UPDATE:

 

We would like to provide you with an important update regarding Dr. Mittoo and Dr. Kovac’s practice and our clinics’ CoVID19 strategy. We have and will continue to pre-screen our patients for COVID19, but we have made significant changes to how our clinics will be running effective March 17, 2020.

 

To provide optimal health care and prevent the spread of COVID19 in the community and among our patients who are immunocompromised while considering our front health care workers, effective March 17, 2020 the following operational changes will take effect:

 

  1. Please note that appointments will not be occurring in the clinic unless it is a medical urgency or requiring a physical examination and must be approved by Dr. Mittoo or Dr. Kovacs, respectively.
  2. We will convert as many scheduled appointments as possible to virtual encounters using telemedicine or telephone, honoring the pre-scheduled time/dates wherever possible. When you get your reminder call, please confirm which option you prefer telemedicine or telephone. We will do our best to accommodate.
  3. If you have an appointment booked for this upcoming week, a staff member will contact you in advance and will advise how to best proceed with carrying out the appointment.
  4. If you are required or need urgently (eg. injection, flare) to be seen on-site, bookings will only be done through email or phone call and will be triaged and screened appropriately before being booked for on-site appointment during operating hours (9AM – 4PM weekdays).
  5. Please do not come to the clinic without a prior appointment.
  6. All patients that need to physically come into clinic will be screened twice: once by a physician during a virtual visit prior to an in-person appointment being confirmed, then a second time by a staff at the door before entering the clinic.
  7. Patients who need to be seen in person AND who pass the screen will be welcome to come to clinic for a scheduled daytime appointment.

 

 

If you have any questions or concerns, please contact us. We will do our very best to have a doctor get back to you by phone or telemedicine to address your concerns. The best way to contact us is by sending an email at admin@actionrecovery.ca or by phone at 647-954-1030.Include the following information in your email:

  1. your full name
  2. the telephone number at which you can be reached and alternative telephone or email contact for urgent matters [given day to day changes as it relates to COVID19]
  3. do not email any personal health related information other than your name and contact info unless by secure system (see virtual care procedures on our website).

A physician will call you back. Please understand that although our doctors will try to be as timely as possible returning calls, it might take up to 2 business days to get back to you. For emergencies, call 911.

If you are concerned about using video or audio tolls for virtual care, you can contact our office to discuss other arrangements.

 

By providing your information, you agree to let us collect, use, disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used (identify all that apply): email, videoconferencing (including Skype, Facetime, etc.), text messaging (including instant messaging), website/portal.